Q: What is "muting" a CD-Key?
Q: Why has Blizzard Entertainment implemented the muting policy?
Q: If I see someone trying to steal an account or witness other inappropriate behavior, how do I report it?
A: Please e-mail email@example.com and provide them with screen captures of the offense in
question. Also, make sure you also include your Account name, the other person's Account name, and the Realm it took place on.
Q: I appear to be muted. What can I do?
A: If this is the first time your CD-Key has been muted, Battle.net will automatically unmute your CD-Key after 30 days.
CD-Keys that have been muted a second time will be permanently muted.
Q: Does muting chatters on Battle.net violate my First Amendment rights?
Q: Does CD Key Muting apply to all Battle.net games?
Q: People are complaining that I am spamming a chat channel when I am doing nothing. How do I stop it?
There are a number of third party programs and viruses that can cause people to get muted. If people are complaining
that you are spamming in a chat channel, but you are not, it is possible that you might have been infected. Please uninstall
any third party add-on programs you might have installed, and run a full virus scan to check for viruses. Further
information on protecting your computer from viruses, can be found on our
computer security page.
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